Don't just had been we not seated in Company as explained to, we soon realized which the movie technique and WiFi was failing to work and we wouldn't have the ability to listen to audio or flicks throughout our ten hour flight. I generally look forward to making the most of movies on prolonged flights.
My issue was a bag that was overweight. 1 girl retained indicating I could only get fifty lbs, even if I informed her I was joyful to pay for overage prices. This other girl wasn't much too helpful. However, Nina Kong went really outside of her way to help me… calling for info, hunting things up…she even helped me move the bag to a safe spot although I went via it to see if I could rearrange and pull some fat out.
Luis not simply bought us on the flight but improve to first class. This was a major deal with for us. The flight quantity was AA2386 in case I spelled Luis’s very last identify Mistaken.
Find challenges speaking to AA reservation by cell phone, its constantly chaotic and impossible to speak to the reservation staff, after contacted. Would favor to communicate by e-mail, remember to give me an email handle of Ecuador Reservation Division. Lots of thanks.
We flew Pretty much within just eyesight from the place, after which the captain came on and stated which the technological concern was performing up, and in place of landing exactly where our desired destination was, they necessary to switch back again to obtain it serviced by people that might truly try this.
Their service has become horrendous. Soon after I did not catch a connecting flight to my grandmother’s funeral because they only experienced a person mechanic in all the airport, they agreed to pay for my lodge charges. Nonetheless, it took them a few months to get back again to me, and by the time I got the Check out, it had previously been cancelled.
Experienced an on-line reservation established to go and when attempting to post it told me to begin above – I called a consultant at once and said they could see the worth I was quoted but when refreshed when up $a hundred and twenty – Hard to think that they would not stand by what they may see on the web – I ended up having to pay out the additional $120 for the reason that I required People actual flights – once again not easy to consider they'd not stand beside the online price tag – pretty high priced
The definition of shopper service at American Airways isn't described in any regarded terms. It doesn't address the customer or indicate any service in the least. My daughter, touring solo, had the new expertise of waiting around in line at Heathrow so very long to examine in that she missed the checkin by 2 MINUTES although the plane was in the gate for one more forty five minutes. The agent, And that i use that phrase generously, necessary she acquire One more ticket for any afterwards flight at a expense of an extra $three hundred. Then proceded to tell her the seat might be assigned with the gate. Okay, problem settled. YOU THINK! If the gate is assigned she goes for getting her seat assigned as well as the ‘AGENT’ who'd not permit her on the initial flight cancelled her seat on equally the first and next flight following using her cash! So she wasn’t off that 1st flight however, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated extra revenue. Luckily for us we had been in conversation and she spoke with a supervisor who launched a seat to her. When she questioned who had cancelled the her reservation, they stated they didn't know. This all transpired inside a 3 hour time period. She last but not least boarded 15 minutes right before departure, I hope. So my partner And that i contacted American Airways to verify if she was ready to get to the plane and who experienced cancelled her flight, considering the fact that there was a fiscal transaction and no fiscal transaction comes about and not using a report of who developed it, a single would Feel, for accounting and theft protection uses by itself. My husband referred to as 1st and spoke to JAYNE FUENTES, a supervisor who after a extended discussion gave us NO Details. She could not convey to us if my daughter received a seat on the flight, acquired within the plane, or who bungled the extra invest in. She definitely reported that ‘They are really open up terminals and they don't sign up who is booking or accepting payment to get a seat reservation.’ That is accurate accounting for yourself. So my husband thanked her politely for all her help at which issue I said JAYNE FUENTES told us almost nothing she was of no help in any respect. Then I called American Airlines and spoke to another supervisor, JANE Grey, a person who shouldn't be allowed to respond to phones inside a prison.
Your purchaser service Reps are below helpful. After trying to attend a scheduled for months schooling seminar our flight was canceled building us not able to attend. The one thing offered by American Airways were apologies and a refund on the flight.
I am a faithful consumer and In spite of my years of loyalty if I had been 5 minutes late there will be no lee way for me to board a airplane.
Very dissatisfied with AA. All through my vacation to NORFOLK from ALBUQUERQUE this time all over on Military services Orders – a lot of problems happened that I just can’t forget about and wonder why some procedures exist as they do. Beginning off, my luggage wasn't tagged effectively popping out of Albuquerque and did not make the transfer relationship in DFW to ORF – 8 hour hold off with bags attending to me, which experienced my uniforms for the following day. Indeed I got my uniform in time, but only permitted for ~four hrs of slumber right before reporting for duty soon after I drove to airport to have the bag. As well as my DoD ID is now not in your technique to allow for TSA pre-Look at…both of these cases are certainly not a huge offer And that i continue reading this can certainly ignore these items while not having to help make a comment…the return trip back to ABQ is my purpose. On my return journey, my plan was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little bit more than one hour leading to me to obtain a couple of fifteen minute window for my link flight in CHARLOTTE to PHOENIX. After i saw this restricted window, I attempted to function with the customer service clerk in the gate in NORFOLK to obtain a little something accomplished (i.e. notify gate in CHARLOTTE that someone on Military ORDERS may be a minimal late and to hold gate to allow transfer – would've solved what's about to occur)…given that quarter-hour was in some “30 minute window” allowance for something to become completed Which I might have time to generate my transfer – she wouldn't or couldn't do nearly anything for me.
Please investigate this so other passengers gained’t have the same encounter…..I would really like a reply from In addition, you..
I wanted to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to many difficulty to search out me A different flight and also to reroute my baggage. Gary was enjoyable and helpful and quiet, and I really appreciated how hard he worked to help me.
I have generally made use of continental airways and experienced modified to American but just after this incident I don’t Consider sick ever fly with you guys any longer a cockaroach over a airplain im absolutely sure Everybody on facebook would wish to no concerning this even the news quite discustin and terrible I believed airplains had been pest contal cost-free.